Shipping & Returns Policy
ABN

65 098 516 388

Delivery

Orders for in-stock products are processed within 2 business days of receipt of order.

We only ship to a physical address, where a person is available to sign for delivery. To avoid delays and second delivery charges we strongly recommend that you provide an attended business address where someone will be able to receive and sign for the delivery within normal business hours. In some circumstances we are able to Dropship to individual customers. This is to be arranged with the Wholesaler on an individual basis.

Deliveries within Australia

Deliveries are made by Star Track Express, TNT or Australia Post, depending on item and destination.
Postage and handling is charged at cost based on size and weight of package and destination.

Most orders for delivery to Capital Cities and major town centers (except WA & NT) will be delivered within 2-4 working days. Deliveries to WA & NT and remote areas can take 5-7 days.

All goods leave our warehouse in good order and condition, and no claims for damage in-transit will be recognized. All claims for goods damaged or missing in transit must be filed with the carrier concerned. Do not open or acknowledge receipt of goods if damage suspected.

Backorders & Special Orders

All orders are subject to stock availability. We make every attempt to have all advertised in-stock items available; however there may be times when certain products sell-out before an order has been processed.

If you are placing an order for a product that has "Low Quantity in Stock" (i.e. less than 3 items), and you require the product urgently, we recommend you contact us before finalizing your order.

Out-of-stock products will be placed on backorder. We will advise you by email within 48 hours of receiving your order if an item is on backorder and give you an estimate of delivery time.

Products marked "SPECIAL ORDER" are not kept in stock. SPECIAL ORDER items will be shipped once the product is ordered and received into stock. Generally it takes 2-4 weeks for SPECIAL ORDER items to arrive into stock. We will advise via email within 48 hours of receiving your order if an item is a SPECIAL ORDER, and will give you an estimate of delivery time.

RETURNS & EXCHANGES:

Purchases may be accepted for return or exchange providing the product and packaging are received by Frontline Safety within 14 days and in brand new condition.

BEFORE returning any goods to us you must contact us to request a Return/Exchange.

Returns Procedure:

Step 1. Phone our Head Office on 1300 72 82 70 or 02 4961 2100 to request a Return Authorization (RA) Number.

Step 2. Complete the Returns and Exchanges Form (enclosed with your delivery), indicating how we need to process your return. Write the RA number on the top of this form. If exchanging an item, please include your credit card details to cover the cost of return freight.

Step 3. Package the goods with the Returns and Exchanges Form and return via Express Post or Registered Post, or via courier to:

Attention: Returns Dept, Unit 4 / Building D, 45 Fitzroy Street, Carrington NSW 2294

Returns and exchanges can also be made in person at our retail premises in Belmont North.

Please note: The customer must pay for any freight costs associated with return/exchange of products (including warranty replacement) unless the order has been dispatched incorrectly.

If an order is dispatched incorrectly a Controlled Return will be arranged via StarTrack Express and we will pay for the cost of the freight.

Frontline Safety is not responsible for goods that go astray on Return to us. Therefore, we strongly suggest using only Express Post, Registered Post or Courier so you can track & trace your return.

Correct fitting and sizing is the responsibility of the customer. Items that do not fit correctly should be returned unsoiled and undamaged. Refund or correct size replacement will be made available if possible.

All goods leave our warehouse in good order and condition, and no claims will be recognised for in transit damage. All claims for goods damaged or missing in transit must be filed with the carrier concerned. Do not open or acknowledge receipt of goods if damage if suspected.